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Indu Hair Collection offers Premium Indian Hair and Raw Indian Hair.

Indu Hair was established August 2017. Hair is a big deal in our family of women. We have stylists, braiders and wig makers throughout. As the beauty industry became bigger and more apparent to all forms of social media platforms, our desire became even stronger. Being inspired by many, we decided to go and make our footprint in the beauty industry and establish a hair extension company for our local community.  We provide quality hair for everyone to have that glamorous look with Indu Hair Collection. Our company specializes in Indian Virgin Remy and Raw Indian hair extensions.  Indu Hair Collection looks to expand and offer new products within the beauty industry for future success. We believe in positivity and empowerment to all.

 

🙂Thank you for visiting our site and we appreciate your support.

 

At Indu Hair Collection, we maintain a very high level of quality assurance. All of our hair is prepared & professionally packaged at our supplier. Everything goes through a detailed process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipped and delivered to us. It is our primary focus to make sure you are completely satisfied with your investment. We strive for you to absolutely love our hair. In the unfortunate instance that a product must be exchanged, our customers must follow our following exchange protocol:

•Requests must be within 5 days of the date you have received the product.

•The hair MUST be unused and be in the same pristine, untouched condition as when it was sent; exactly how it was sold to you.

•Any exchange request after 5 days of the product delivered or received will not be honored.

•We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, customized or removed from the weft or processed) in any way. We adhere to these strict policies with respect to hair returns, hygiene concerns, and health laws. Please return the item in the original and resealable condition as a necessary health precaution. Note that perming, coloring or rinsing, lifting, cutting the hair off the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT.

•Merchandise must be in its original condition. Any merchandise that is received without zip ties or unraveled will be returned to the customer without an exchange of product.

•Product must be exchanged for items of equal value. No refunds will be permitted.

•You must return the product back to us in order to process the exchange. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal value.

If you received your order and want to make a change to your order, please email us at induhairco@gmail.com. When shipping back your item please include your order number and the details of the exchange. We strongly recommend you include insurance in case of any carrier issues. For more information, please email us!

 

 

 

 

 

 

 

We are committed to providing you the best hair as well as service. Your order will be processed within 48 hours of payment. Our standard shipping may take up to 7-10 business days to deliver (depending on your location). You will be required to sign for delivery for a signature confirmation to ensure your order arrives at the correct destination. Orders must be placed by 11:00 AM (CT) to ship out the same day. No shipping will be done on weekends and holidays. You will receive an automated email from the US Post Office (USPS) or FedEx with your tracking number once your order has shipped. Once your order is shipped, we are no longer responsible for your package. We will insure the package up to the value of the product purchased. Some carriers may have shipping delays, which is beyond our control. Your order must contain the correct shipping address and be validated to be correct before purchasing.

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REFUNDS

Returns & Refunds
Privacy Policy
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Shipping

 

While we understand that hair quality is incredibly important, we also know that good customer experience is equally important, we want to provide our customers with support during and after their purchase to ensure satisfaction. Our customer trusts us to continue to provide them with incredible quality and support and we want to make sure we provide it! Please review our policies to ensure the process is understood.

*All sales are final and there are no refunds. Due to the exclusive nature of our business and demand for our product, exchanges can be made within 5 days of receiving your order in original plastic packaged, resell-able condition. You must include a note with your name, phone number, and a written exchange request advising us of what you would like to exchange. 

Send your hair back to us in a box (free at the post office) with signature confirmation to 3507 N. Pace Blvd, Pensacola, FL 32505.

Once we have received your returned order, we will contact you via email to process the exchange. You are responsible for any exchange shipping fees unless Indu Hair Collection is at fault.

Chemical alterations or any modifications made to the product subsequent to the sale, make all guarantees null and void.  We cannot accept back any human hair that has been installed or altered (washed, brushed, combed, customized or cut).

 

Inspect the hair without unwrapping the bundles or removing the rubber-bands to make sure the product is to your satisfaction.  If you are unsure, please show your stylist.  If it is determined that the product is defective, we shall refund or exchange the product including shipping fees to the customer.

 

SALE ITEMS: All items purchased on sale or with promotional codes are FINAL SALES. There will be no refunds or exchanges on any items purchased during a sale.

Once your order has been placed, please allow the processing and shipping times to process completely (see shipping policy). If you have not received your package after 24 hours of the scheduled date of delivery, please contact us to assist with tracking and investigation of the shipping.

Note for all customers: If you decide to place an order for fraudulent activities or practices, YOU WILL be reported to authorities for fraud.

 

If you have any questions or concerns, please feel to contact us by email at  induhairco@gmail.com.

Policies
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Indu Hair Collection, LLC is dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so. We will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission. You will also be given the opportunity to receive such communications from us. You will the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties you should opt-out clicking on the "unsubscribe" link in any emails which we might send you this will then suspend your e-mail notifications however you can sign up again if you wish to do so. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us at induhair@gmail.com.

SECURITY
The security of your personal information is very important to us. You can be assured that all sensitive information will be handled with discretion. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have been granted access rights and are required to keep the information confidential. In regard of the efforts made with Indu Hair Collection, LLC, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.

COOKIES
Cookies are text files that are stored on your computer's hard drive and may be used to enhance your shopping experience. This is done as a means to keep track of your current shopping session by speeding up the browsing experience and website performance. Cookies are also used to remember your information when you return to our website. If you choose to no longer receive them, you can turn off all cookies. Please note that if you decide to make this change, it can limit the functionality of the website you are visiting and leaves for a greater possibility that you will no longer have access to some of the features on the website.

CHANGES TO THE PRIVACY POLICY
We reserve the right to modify this privacy statement at any time, with a notice of this change being posted here on this page.  

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POLICY

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. In addition, your use of this Website after such changes have been posted constitutes your acceptance of and agreement to such changes. 
Terms
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& CONDITIONS

FAQS

HOW MUCH HAIR DO I NEED?

The recommended amount for bundles:

16”-20" 3 bundles

20-24" 3-4 bundles

26 & up" 4 or more bundles

 

CAN I COLOR THIS HAIR?

You can color the hair, however, once Virgin Remy hair is treated in any way, it is no longer virgin. Be sure to keep color treated hair conditioned and moisturized. Your hair can be colored, bleached, relaxed or permed. We strongly advise that all chemical alterations be done professionally. We recommend you seek assistance from a hair care professional when wanting to chemically process your hair. This is to assist extending the lifespan of your extensions. Prior to any chemical alterations, a strand test should be performed. Be aware that performing these services can change the texture and/or pattern of the hair, as it would with your own natural hair. (*Read Hair Care tip section).

 

HOW LONG DOES THIS HAIR LAST?

This hair can last for a long time, the better you take GOOD care of it, the longer you can have it and reuse! Our customer generally use of the hair is up to 1 year or even longer with proper care and treatment. (*Read Hair Care tip section)

 

DAILY MAINTENANCE

Use styling products minimally to avoid build up

For Wavy & Curly hair use a spray bottle of water for a natural look
For a wet look, we suggest a leave-in conditioner & water or styling foam or mousse (
alcohol-free if available).


AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT!
Dampen hair with a water bottle and comb through (wide tooth comb) beginning at the ends and working your way up the extensions. Scrunch up hair gently to reform curls. (*Read Hair Care tip section)


CAN I MAKE CHANGES TO MY ORDER?

We will try to accommodate any reasonable and valid requests prior to the order shipping. Please send all order by email to induhairco@gmail.com.

HOW CAN I CONTACT YOU?

Our hours for support are Monday- Friday 10am-6pm CT. Please allow 48 hours response time (excluding weekends and holidays). Email us at induhairco@gmail.com for questions or concerns. You may also fill out our ‘Contact Us’ form as well.

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